Terms of service
1. Overview
Welcome to Daisy & Dot!
By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree with any part of them, you may not access or use our services.
2. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or that you have given us permission to allow any minors to use this site under your supervision.
You must not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
3. Products and Personalisation
Many of our products are custom-made or personalised to order. Please ensure all names, spellings, colours, and design choices are entered correctly at checkout.
We do not accept responsibility for errors provided by the customer once production has begun.
We do our best to display product colours and images accurately, but variations may occur depending on your screen settings and printing materials.
4. Pricing and Payment
All prices are listed in GBP (£) and include applicable taxes where required.
We reserve the right to modify prices or discontinue products at any time without notice.
Payments are processed securely through Shopify’s checkout system. We do not store or have access to your payment details.
5. Shipping and Delivery
Processing times vary depending on the product type. Estimated dispatch and delivery dates are provided at checkout.
We are not responsible for delays caused by postal services, customs, or incorrect addresses provided by the customer.
6. Returns and Refunds
Please refer to our [Return & Refund Policy] for full details on eligibility, process, and timeframes.
Personalised and digital items are generally non-refundable unless they arrive damaged or defective.
7. Digital Products
All digital items (such as printable invitations) are for personal use only.
You may not resell, redistribute, or use our designs for commercial purposes.
Digital downloads are non-returnable and non-refundable once the file has been delivered.
8. Intellectual Property
All designs, images, and content on this website are the property of Daisy & Dot and are protected by copyright.
You may not reproduce, copy, sell, or exploit any portion of our website or products without express written permission.
9. Limitation of Liability
Daisy & Dot is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for your purchase.
10. Privacy
Your submission of personal information through the store is governed by our [Privacy Policy].
11. Changes to Terms of Service
We reserve the right to update or modify these Terms at any time.
Any changes will be posted on this page with an updated revision date. Continued use of the site means you accept those changes.
12. Contact Information
Questions about the Terms of Service should be sent to:
📧 daisydotcornwall@gmail.com